March at MCLI: All Things Emergency Services

Earlier this year, Coach Riley was accepted into the Moore County Leadership Institute (MCLI) and we promised a monthly recap of each of his new experiences. If you aren’t caught up, click here to learn about this adventure!

In this month’s MCLI update, Riley and the MCLI team explored County Services, delving into the intricacies of Emergency Response within our county. Riley was able to learn all about our county’s Emergency Response teams and just how intricate their work is. “One fascinating discovery was the role of property tax in funding these services. Much like a subscription, residents contribute a percentage of their property tax to County Services, granting them access to free ambulance services. This funding mechanism also ensures that Emergency Services can regularly update their equipment and vehicles, ensuring nothing becomes outdated and hindering their ability to assist those in need.”

During this visit, Riley also learned about the vital role of Tele-Communicators in dispatching resources throughout the county. Despite having only 3-4 Tele-Communicators available at any given time, an automated dispatch system efficiently determines the nature of emergencies and sends the nearest unit to the scene. However, one significant challenge faced by these professionals is the misuse of 911 as a directory service (411), which delays the response time for genuine emergencies. Surprisingly, the average working lifespan of a Tele-Communicator is only 18-36 months before they seek employment elsewhere.

Following the visit to County Services, Riley and the MCLI team proceeded to Union Pines to explore their Career and Technical Education (CTE) offerings. Union Pines provides a diverse array of classes aimed at preparing students for immediate employment upon high school graduation. From agriculture to culinary arts, automotive, carpentry, nursing, and robotics, the school offers a wide range of vocational options.

Of particular interest was Riley’s conversation with the automotive teacher, who highlighted the potential for students to secure employment at shops or dealerships after completing the program’s four steps. They discussed the challenges faced by today’s youth in a technology-driven world, where face-to-face communication skills may be overshadowed by online interactions. Riley noted the dichotomy of students’ struggles to retain knowledge alongside their adeptness at finding answers online.

Next stop in the MCLI program will be in April 17th to explore community services within our county.